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Just left with a terrible shopping experience. Taller female sales associate was extremely rude and brash. Sighed did an eye roll when I asked for help. Gave no more than one or two word answers and made it seem like such a burden to grab shoes for you to try on. I generally try not leaving 1 star reviews because everyone has their days. But this was beyond that. This was just someone who should not work in a customer facing industry. The shorter female seemed to at least put in some effort, and she was polite to my nephew. The other rep gave such terrible service that the experience wasn't salvageable.
The sales guy who was trying to help me buy shoes (I believe his name was Jerry), had me try on shoes he thought was similar to the kind I would buy online. They were not the ones I was getting online because they were out of stock. He was confident that being men's shoes, but 2 sizes smaller, would fit my feet. They were fine for waking around in for a minute or two at the store. I got them at home from ordering them online. I walked around for a few minutes and my feet HURT SO BAD!!! I am definitely never spending any more money at this shoe store. The sales guy obviously knew nothing about sizing, fitting, and the stores shoes. I came into return them, I could NOT get my money back, only STORE CREDIT. such BS. So I took my business to STARTLINE! where I should have gone in the first place! Much smarter to get more expensive shoes that will not hurt your feet in the first minute of using them, then getting very cheap crappy shoes, where the sales people obviously know much less about their products and shoes. VERY dissatisfied, would NOT RECOMMEND finish line to ANYONE, ESPECIALLY if you're a runner!
best customer service with the black guy (not to be racist)
Worst finishline i have ever been in Recorded every word that neonazi Kyle said to me. Including some profanity and making a fist and banging On the counter. Looking forward to take legal action against this filthy neonazi.
Finish Line is a US Shoe Store based in Hopkins, Minnesota. Finish Line is located at 12341 Wayzata Blvd, Hopkins, MN 55305, USA.
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